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At sommode.com, we want you to love your purchase. If for any reason you are not satisfied, please review the policy below for returns, exchanges, and refunds.
We offer a 30-day return window starting from the day you receive your order. To qualify for a return, items must be:
To initiate a return, email us at email. Please include your order number, item details, and the reason for return.
Once your return request is approved, we will send you a return shipping label and detailed instructions. Returns sent without authorization will not be accepted.
Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong product, contact us immediately so we can make it right. We will evaluate the issue and offer a replacement, refund, or other appropriate solution.
Certain items cannot be returned, including:
If you are unsure whether your item qualifies, feel free to contact us before making a return.
The following items are non-refundable and cannot be returned:
If you want to exchange an item, please return the original item first. Once your return is approved and processed, you may place a separate order for the item you want.
For customers in the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. Items must remain unused, in original condition, and returned with proof of purchase.
Once we receive and inspect your return, we will notify you of the refund approval status.
If approved, your refund will be processed back to your original payment method within 10 business days. Please note that banks and credit card companies may require additional time to post the refund.
If you have questions or need help with returns or refunds, contact us at: